Tidio
AI-powered customer service and chatbot platform for live chat, automated support, and sales conversion.
Tidio combines live chat, AI chatbots, and automation for customer support and sales. Its AI assistant Lyro can resolve up to 70% of customer questions automatically. Integrates with Shopify, WordPress, and other e-commerce platforms.
Key Features
- AI chatbot (Lyro)
- Live chat
- Shopify integration
- Email marketing
- Visitor tracking
- Canned responses
Use Cases
- Customer support
- E-commerce chat
- Lead generation
- FAQ automation
- Order tracking
Pros
- Free plan available
- Easy Shopify setup
- AI chatbot effective
- Multichannel support
Cons
- Lyro has conversation limits
- Advanced features expensive
- Can be complex to configure
- Branding on free plan
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