Lattice
AI-powered performance management platform used by Slack, Reddit, and Intercom for reviews, OKRs, engagement surveys, and manager 1:1 templates.
Lattice is a people management platform that covers the full employee performance lifecycle - performance reviews, OKR tracking, engagement surveys, manager 1:1 agendas, and compensation management - with AI features layered through each workflow. The AI generates performance review draft summaries from peer and self-assessment responses, suggests goal wording and target metrics during OKR creation, and surfaces engagement risk signals from survey data before they escalate into attrition. Lattice is used by thousands of companies including Slack, Reddit, Intercom, and Gusto to run structured, data-driven people programs. Founded in 2015, Lattice is one of the most established performance management platforms in the HR tech space. Pricing is per user per month, starting around $11 for the core performance module.
Key Features
- AI performance review summaries - generates narrative draft reviews from structured self and peer assessment responses
- OKR management with AI-suggested key result wording and measurable target prompts during goal creation
- Engagement survey automation with AI-analyzed sentiment and attrition risk scoring from open-ended responses
- Manager 1:1 agenda builder with AI-generated talking points based on recent goal progress and feedback history
- Compensation benchmarking with pay band recommendations aligned to market data and performance ratings
- Career development tracking with growth plans, skills mapping, and promotion readiness assessments per employee
Use Cases
- HR teams running twice-yearly performance review cycles who want AI to reduce the time managers spend writing narrative summaries
- People ops leaders tracking OKR completion across departments and surfacing off-track goals before quarter end
- Managers running structured weekly 1:1s with direct reports using AI-generated agendas pulled from recent activity
- HR directors monitoring engagement survey results with AI-summarized themes and flight-risk identification before attrition spikes
Pros
- Covers the complete people management stack - reviews, OKRs, surveys, 1:1s, and compensation - in one platform used across the company
- AI summary generation for performance reviews substantially reduces the manager time cost of running structured review cycles
- Trusted by Slack, Reddit, and Intercom - long track record of reliability in high-scrutiny people programs
Cons
- Per-user pricing adds up quickly for large organizations - a 500-person company pays meaningfully at $11/person/month just for core features
- Implementation requires significant HR program design work before the platform delivers value - not a self-serve day-one tool
- AI summaries for performance reviews require careful prompt tuning and human review before sharing to avoid generating biased or generic content
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